Subject: HRSC Now Using a New Ticketing System
From: Experience HR <[email-masked]>
Date: Wed, 02 Apr 2014 22:05:54 +0000

What is happening?

We have exciting news to share with you:  the HR Service Center is now utilizing an automated ticketing system to provide improved efficiency, transparency and responsiveness for your HR requests!

How can I submit a ticket to the HR Service Center?

In addition to phone, email, eFax and Skype, you can now also Submit an HR Service Center Ticket.  Just click the link, share your question or issue and submit.  You will receive an email notification confirming your ticket was created and your HR Service Center Team will respond.

Can I see the status of my HR Service Center request?

Yes, you can!  On the AGI HR Service Center Pages in the Assistance section, you will find links to

Submit an HR Service Center Ticket and to Check the status of an existing ticket.

When will I get email notifications from HR Service Center regarding my ticket?

Primarily, there are three occasions when you can expect to receive an email from the HR Service Center:

·        At the time your ticket is assigned

·        When your ticket is resolved

·        If more information is needed to respond to your request

Who can I contact with questions?

Your HR Service Center Team is pleased to introduce this new system to help provide even better service.  If you have any questions or comments, please contact us at:

Hours:                  Monday through Friday, 8:00am to 5:30pm ET

Phone (U.S.):      Extension 4772 (HRSC) or 301.347.5100

Email:                   HRServiceCenter

Skype:                  HRServiceCenter_Abt

eFax:                    617.386.8451

HRSC Ticket:       Submit an new ticket

Check the status of an existing ticket

This email was sent BCC to All Staff Abt.