Subject: IT Service Center Changes
From: ITServiceCenterNotice <[email-masked]>
To: All Staff Abt <[email-masked]>
Date: Mon, 02 Feb 2015 16:30:29 +0000

What is happening?

Due to budget constraints, management is leveraging the skills of a number of IT Service Center staffers by shifting them into other areas of IT for the remainder of the fiscal year.  So, starting today, 2/2/2015, the IT Service Center (ITSC) will be operating with significantly fewer staff during the months of February and March.

How does this affect me?

·         Expect longer turn-around times on all non-urgent requests that are sent to the ITSC.

·         Conference room set up services will continue as usual.

What do I need to do?

If you have an urgent request, please contact the ITSC via telephone to expedite your request.

What are some examples of urgent requests?

·         My screen went blue

·         My computer is not turning on

·         I am locked out of my computer and cannot log in

·         It looks like I have a computer virus

·         I have a security incident

Who can I escalate to?

·         John Carolan : (301) 347-5641

Acting IT Service Center Site Lead, (BET, International)

…or…

·         Scott Giarla: (617) 520.2674

IT Service Center Site Lead, (CAM)

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