Subject: ISSA Webinar: Customer service delivery in times of COVID-19 / 14 April 2020
From: ISSA Comm <[email-masked]>
To: Mr Giorgi Tsotskolauri <[email-masked]>
Date: Mon, 06 Apr 2020 17:05:44 +0000

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ISSA Webinar: Customer service delivery in times of COVID-19: Maintaining access to services

Tuesday 14 April 2020, 10:00-11:00 (UTC/GMT+2 or CEST).

The ISSA is launching a new Webinar series on “Delivering social security in times of COVID-19”, to support the efforts of social security institutions and enable effective exchanges on approaches and lessons learnt. Speakers will be high-level officials from ISSA member institutions, who will contribute with their experiences.

Sign up to the first webinar on:

“Customer service delivery in times of COVID-19: Maintaining access to services”

Language: English

Speakers:

Jacqui McCrum, Deputy Secretary General, Department of Employment Affairs and Social Protection, Ireland

Thore Hansen, Senior Adviser, The Norwegian Labour and Welfare Administration, Norway

The webinar will examine the following questions:

How are services being delivered in the current situation?

How are in-person services being replaced?

To what extent have existing e-services been facilitating responses, and what new measures are being implemented?

What are the main service delivery challenges faced by the institution?

The webinar is open to ISSA members and there is no registration fee. The series will include webinars in different ISSA languages.

Register on the ISSA website:

www.issa.int/coronavirus-webinar1

ISSA General Secretariat
Contact: E: [email-masked]

This information is available online in your personal My ISSA space on the ISSA web portal:

www.issa.int/myissa

You will need to register for My ISSA in order to access content exclusive to members. In case you need support please contact the web team at [email-masked].

INTERNATIONAL SOCIAL SECURITY ASSOCIATION

Case Postale 1 | CH-1211 Geneva 22 | Switzerland
T: +41 22 799 66 16 | F: +41 22 799 85 09 | E: [email-masked]

www.issa.int

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