Subject: Fwd: INC1796293 - TR1551004 - TSOTSORIA,MS LELA **TRL89088
From: Lela Tsotsoria <[email-masked]>
To: Ketevan Goginashvili <[email-masked]>
Date: Tue, 28 May 2019 18:17:34 +0000

Sent from my iPhone

Begin forwarded message:

From: "ESPINOLA SANCHEZ, Rosario" <[email-masked]>
Date: May 28, 2019 at 11:51:52 GMT+2
To: Lela Tsotsoria <[email-masked]>
Cc: "GIGAURI, Tinatin" <[email-masked]>
Subject: RE: INC1796293 - TR1551004 - TSOTSORIA,MS LELA **TRL89088

Dear Lela,

With regards to the rejected perdiem payment due to old bank account used, we have been informed by our central services that there is not return of payment till date.

Could you please share the following message with your bank to trace the payment?

{1:F01CITIUS33AXXX0000000000}{2:I103TBCBGE22XXXXN}{3:{108:195210514510UU01}{111:

001}{121:730a8855-082d-4c8b-aa14-608a79d93006}}{4:

:20:G0191411070601

:23B:CRED

:32A:190522USD447,

:33B:USD447,

:50K:/****70001

WORLD HEALTH ORGANIZATION-WHO

HEADQUARTERS 20, AVENUE APPIA GENEV

A 27,SWITZERLAND

:52A:CITIIE2XXXX

:59:/GE79***************251

TSOTSORIA MS LELA

N10A ASATIANI STR.

TBILISI,GEORGIA

:70:TRAVEL REIMBURSEMENT  TR1551004

:71A:OUR

:72:/INS/CITIIE2X

-}

Thank you so much

Rosario Espinola

Programme Assistant

Health Technologies and Pharmaceuticals Programme

Division of Health Systems and Public Health

WHO Regional Office for Europe

Email:
[email-masked]

Tel: +45 45 33 66 04

From: Lela Tsotsoria <[email-masked]>

Sent: Thursday, May 23, 2019 9:42 AM

To: ESPINOLA SANCHEZ, Rosario <[email-masked]>

Cc: GIGAURI, Tinatin <[email-masked]>

Subject: RE: INC1796293 - TR1551004 - TSOTSORIA,MS LELA **TRL89088

Dear Rosario,

Thank you for your support.  I received My per diem.

I will ask my bank to send me document  for money return.

With best regards, Lela

From: ESPINOLA SANCHEZ, Rosario [mailto:[email-masked]]

Sent: 23 May, 2019 11:10

To: Lela Tsotsoria <[email-masked]>

Cc: GIGAURI, Tinatin <[email-masked]>

Subject: FW: INC1796293 - TR1551004 - TSOTSORIA,MS LELA **TRL89088

Dear Lela,

Could you please provide the confirmation from your bank for when the payment is being returned to WHO?

With kind regards,

Rosario

From: MUHAMAD, Ahmad Zikri

Sent: Thursday, May 23, 2019 8:46 AM

To: ESPINOLA SANCHEZ, Rosario <[email-masked]>

Cc: [email-masked]; ABD RAHMAN, Ahmad Farhan <[email-masked]>; Global Service Desk <[email-masked]>;
AHMAD KAMAL, Norzulaini <[email-masked]>; GAN, Hui Leng <[email-masked]>; LAU, Chuen Sia <[email-masked]>

Subject: RE: INC1796293 - TR1551004 - TSOTSORIA,MS LELA **TRL89088

Dear Rosario,

Thank you for the below confirmation. Please be informed, this payment was already processed on 21-May-2019 and transmitted to the old beneficiary bank account with value 22-May-2019. We can only re-transfer the per diem to the new account
in the event that the payment is rejected and returned back to our account. Till date we have yet to receive the return of funds. We will initiate our WHO Banker to investigate for payment tracer and will revert once we have received their feedback.
To expedite the tracer, could you kindly advise the payee to obtain the confirmation from her bank for when the payment is being returned back to us. Below is the payment proof for reference.

Thank you

Regards,

Ahmad Zikri MUHAMAD

Senior Finance Assistant

GMG/GSC/GFI/AP/CPP

World Health Organization-Global Service Centre

Prima 7 Bldg., Blok 3510,
Jalan Teknokrat 6, 63000 Cyberjaya, Selangor, Malaysia

General Line :
+60 3 8871 7111 | Direct Line :
17463 | Fax :
+60 3 8871 7117

email : [email-masked]

From: ESPINOLA SANCHEZ, Rosario

Sent: Thursday, May 23, 2019 2:16 PM

To: AHMAD KAMAL, Norzulaini <[email-masked]>; GAN, Hui Leng <[email-masked]>; MUHAMAD, Ahmad Zikri <[email-masked]>

Cc: [email-masked]; ABD RAHMAN, Ahmad Farhan <[email-masked]>; Global Service Desk <[email-masked]>

Subject: RE: INC1796293 - TR1551004 - TSOTSORIA,MS LELA **TRL89088

Dear Zulaini,

Kindly be informed that bank details have been updated in GSM.

Much appreciated if you could give us an estimation of the time that it will take to transfer the per-diem to Ms Lela Tsotsoria’s new account

.

Thank you and best regards,

Rosario Espinola

Programme Assistant

Health Technologies and Pharmaceuticals Programme

Division of Health Systems and Public Health

WHO Regional Office for Europe

Email:
[email-masked]

Tel: +45 45 33 66 04

From: AHMAD KAMAL, Norzulaini

Sent: Wednesday, May 22, 2019 11:21 AM

To: ESPINOLA SANCHEZ, Rosario <[email-masked]>; GAN, Hui Leng <[email-masked]>; MUHAMAD, Ahmad Zikri <[email-masked]>

Cc: [email-masked]; ABD RAHMAN, Ahmad Farhan <[email-masked]>; Global Service Desk <[email-masked]>

Subject: RE: INC1796293 - TR1551004 - TSOTSORIA,MS LELA **TRL89088

Dear Rosario

Please proceed to update TSOTSORIA,MS LELA **TRL89088 bank details in GSM – AP Self Service Page. Please let us know once update has been approved for our next processing

In the meantime we will request for banking team to run payment tracer for TR1551004

Dear  Gan/Zikri

Below email refer

Kindly assist to run a  payment tracer for TR1551004

Supplier

TSOTSORIA,MS LELA **TRL89088

Supplier Num

122873

Supplier Site Name

CONTACT

Invoice Date

16-May-19

Invoice Num

TR1551004

Invoice Curr

USD

Invoice Amount

447

Pay Group

GBCITI0101

Payment Value Date

21-May-19

Thank you

Regards

Zulaini

From: [email-masked] <[email-masked]>

Sent: Wednesday, May 22, 2019 9:01 AM

To: AHMAD KAMAL, Norzulaini <[email-masked]>

Subject: INC1796293 has been assigned to you

Number:

INC1796293

Title:

FW: Payment Advice

Requestor Name:

, Guest

Requestor GPN:

Requestor Office:

Configuration Item:

Description:

Dear Rosario,

As My colleague called you a few minutes ago, I received Payment advice, where was mentioned my old bank account. In my bank said me that this amount will be back to WHO office. Please, if it is possible transfer my per diem in my bank account (see attached
Supplier form). Please inform me your decision.

Thank you in advance,

With best regards,

Lela Tsotsoria

-----Original Message-----

From: WHO/GSC Accounts Payable [mailto:[email-masked]]

Sent: 21 May, 2019 15:56

To: Lela Tsotsoria <[email-masked]>

Subject: Payment Advice

Payment Instruction has been issued today as detailed in the attached payment advice.

1. Payments by bank transfer should be credited to your account within the next five working days.

2. Payments for goods and services, not made by bank transfer are being dispatched. Further notification will be sent by our local office within five working days.

3. Payments made in respect of attendance and travel to meetings, that have not been made by bank transfer, will be available for collection at the meeting.

If you have any queries kindly contact WHO Accounts Payable at <[email-masked]>.

Area:

GSM

Category:

Travel

Subcategory:

Travel requests

Priority:

3 - Moderate

State:

Active

Urgent:

true

Emergency:

false

Notes (Internal):

21-05-2019 17:15:39 CEST - Zahidah MD ZIN Notes (Internal)

Dear Travel Ops Team,

Kindly assist with TR1551004 payment. Thank you

Comments:

21-05-2019 17:05:17 CEST - Rosario ESPINOLA SANCHEZ Case Updates

reply from:
[email-masked]

Dear Colleagues,

Kindly advice on how to proceed so Ms Lela Tsotsoria can receive perdiem if possible before travelling.

INC1796323 has been open in myservice portal (attached for ease reference)

We look forward to hearing from you.

With kind regards,

Rosario Espinola

Programme Assistant

Health Technologies and Pharmaceuticals Programme

Division of Health Systems and Public Health

WHO Regional Office for Europe

Email: [email-masked]

Tel: +45 45 33 66 04

21-05-2019 16:36:25 CEST - Guest Case Updates

received from: [email-masked]

Dear Rosario,

As My colleague called you a few minutes ago, I received Payment advice, where was mentioned my old bank account. In my bank said me that this amount will be back to WHO office. Please, if it is possible transfer my per diem in my bank account (see attached
Supplier form). Please inform me your decision.

Thank you in advance,

With best regards,

Lela Tsotsoria

-----Original Message-----

From: WHO/GSC Accounts Payable [mailto:[email-masked]]

Sent: 21 May, 2019 15:56

To: Lela Tsotsoria <[email-masked]>

Subject: Payment Advice

Payment Instruction has been issued today as detailed in the attached payment advice.

1. Payments by bank transfer should be credited to your account within the next five working days.

2. Payments for goods and services, not made by bank transfer are being dispatched. Further notification will be sent by our local office within five working days.

3. Payments made in respect of attendance and travel to meetings, that have not been made by bank transfer, will be available for collection at the meeting.

If you have any queries kindly contact WHO Accounts Payable at <[email-masked]>.

Ref:MSG6448775