Subject: RE: Payment Advice
From: "ESPINOLA SANCHEZ, Rosario" <[email-masked]>
To: Global Service Desk <[email-masked]>
Cc: Ketevan Goginashvili <[email-masked]>, Lela Tsotsoria <[email-masked]>, "GIGAURI, Tinatin" <[email-masked]>
Date: Tue, 21 May 2019 15:03:22 +0000

Dear Colleagues, 

Kindly advice on how to proceed so Ms Lela Tsotsoria can receive perdiem if possible before travelling.
INC1796323 has been open in myservice portal (attached for ease reference)

We look forward to hearing from you.
With kind regards,

Rosario Espinola
Programme Assistant
Health Technologies and Pharmaceuticals Programme
Division of Health Systems and Public Health
WHO Regional Office for Europe
Email: [email-masked]
Tel: +45 45 33 66 04

-----Original Message-----
From: Lela Tsotsoria <[email-masked]> 
Sent: Tuesday, May 21, 2019 4:35 PM
To: ESPINOLA SANCHEZ, Rosario <[email-masked]>
Cc: accountspayable <[email-masked]>; Global Service Desk <[email-masked]>; Ketevan Goginashvili <[email-masked]>
Subject: FW: Payment Advice

Dear Rosario,

As My colleague called you a few minutes ago, I received Payment advice, where was mentioned my old bank account. In my bank said me that this amount will be back to WHO office. Please,  if it is possible transfer my per diem in my bank account (see attached Supplier form). Please inform me your decision.

Thank you in advance, 

With best regards,

Lela Tsotsoria

-----Original Message-----
From: WHO/GSC Accounts Payable [mailto:[email-masked]] 
Sent: 21 May, 2019 15:56
To: Lela Tsotsoria <[email-masked]>
Subject: Payment Advice

Payment Instruction has been issued today as detailed in the attached payment advice. 
1. Payments by bank transfer should be credited to your account within the next five working days.
2. Payments for goods and services, not made by bank transfer are being dispatched. Further notification will be sent by our local office within five working days.
3. Payments made in respect of attendance and travel to meetings, that have not been made by bank transfer, will be available for collection at the meeting.

If you have any queries kindly contact WHO Accounts Payable at <[email-masked]>.

Subject: INC1796323 - Perdiem transferred to an old account. Need to transfer perdiem to a new one - New
From: Global Service Desk <[email-masked]>
To: "ESPINOLA SANCHEZ, Rosario" <[email-masked]>
Date: Tue, 21 May 2019 14:54:35 +0000

Dear Rosario,

Thank you for contacting us. This is an automated response confirming that INC1796323 has been created on your behalf. We will get back to you as soon as possible.

Kindly note that you can view and update your ticket via the MyService portal (INC1796323).

Details of your ticket are listed below:-

Number:

INC1796323

Title:

Perdiem transferred to an old account. Need to transfer perdiem to a new one

Status:

New

Opened:

21-05-2019 16:54:25 CEST

Description:

TR1551004

PO202266839

The bank will return the money to WHO.

Payment advice and new bank account details attached. Kindly advice on how to proceed so traveler can receive payment before she travels on 26 May

MyService portal is the easiest way to manage all your tickets. However, if you wish, you can reply to this e-mail. Simply make sure the ticket number is kept in the subject line to ensure that responses are tracked appropriately.

Thank you.

MyService Desk

http://myservice.who.int

Ref:MSG6447968